Terms & Conditions

We will set this page up to make sure you are secured. 
To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@annehettetroost.co.za. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@annehettetroost.co.za

Damages and issues

We do our best to ensure your product arrives in perfect condition, but on occasion damage in transit may occur.

Send us photos to hello@annehettetroost.co.za of the damage and we can assess what the problem is and how best to trace responsibility. We want to ensure the best service possible and if applicable we will then arrange for collection and either process a refund or send you a replaced item. 

Refunds and Returns

We will be happy to return and refund/replace your product but only within 10 days of receiving it. You will be liable for the return cost as well as the new delivery fee should you wish to replace an item.

The goods must be in their original packaging - unopened and undamaged - and the goods need to be packaged appropriately for transport (i.e. enough protective wrapping to ensure the product won't get damaged during transport). If we receive a damaged product (that left your hands undamaged) we cannot refund you. Once we receive your package and it is in a pristine sellable condition, we will refund you. We do not accept returns or exchanges on any sale/discounted items.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://www.annehettetroost.co.za/ (the “Site”).

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